Privacy Policy

1. Introduction

Brunia Bay (Pty) Ltd ("SafeGrid", "we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your information when you use the SafeGrid platform.

2. What Information We Collect

2.1 Personal Information

• Full name
• Email address
• Mobile number
• Residential address (optional)
• Suburb / neighbourhood affiliation

2.2 Location Information

• Real-time location (during incidents or when explicitly shared)
• Approximate location for mapping and safety coordination

2.3 Incident & Communication Data

• Incident reports submitted by you
• Messages sent within the platform
• Photos or attachments (if provided)

2.4 Optional Information

• Emergency contact details
• Medical or health-related information (if voluntarily provided)

3. Purpose of Processing

Your information is used to:

• Facilitate neighbourhood safety coordination
• Enable incident reporting and response
• Assist responders (security, medical, or emergency services)
• Provide communication between residents and control rooms
• Improve platform functionality and safety outcomes

4. Sharing of Information

We do not sell or distribute your personal information for marketing purposes.

4.1 With Authorised Responders

Security personnel, emergency responders, and medical responders — only when necessary to assist in an incident or emergency.

4.2 Within Your Community

Incident information may be visible to authorised users within your suburb. Personal details are limited to what is necessary for safety coordination.

4.3 With Service Providers

Payment providers (e.g. PayFast) and hosting/infrastructure providers. All third parties are required to protect your information.

5. Medical Information (Special Personal Information)

If you choose to provide medical or health-related information:

• This is considered special personal information under POPIA
• It will only be used in emergency situations
• It is only accessible to authorised responders when required

Providing this information is completely optional.

6. Consent

By using SafeGrid, you consent to the collection and processing of your personal information and the use of your data for safety coordination and emergency response. Where required, explicit consent will be obtained for medical information, location sharing, and subscription payments.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption of sensitive information, secure authentication, and controlled access to personal data. However, no system is completely secure, and use of the platform is at your own risk.

8. Data Retention

We retain your information for as long as your account is active or as required for operational and legal purposes. You may request deletion of your data (subject to legal and operational requirements).

9. Your Rights (POPIA)

You have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your data
• Withdraw consent where applicable

Requests can be sent to: support@safegrid.co.za

10. Cookies

SafeGrid uses session cookies for authentication and security. We do not use third-party advertising or tracking cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the platform.

12. Contact

Information Officer: Brunia Bay (Pty) Ltd
Email: support@safegrid.co.za